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Job Title: Center Manager Egypt
Description
Requirements:
Qualifications:
  • Bachelor degree in management or related subject, overseas studying and working experience is preferable
Experience:
  • More than 3 years working experience, including 2 years in management
Skills and abilities:
  • Excellent command in English; native French, German, Dutch, Italian, Portuguese[1] is an evident advantage
  • Excellent communication and interpersonal skills
  • Able to establish and maintain effective relationships with team members and customers
  • Demonstrable skill in independent problem-solving
  • Self-motivated, patient and professional
  • Strong sense of responsibility and ability to work well under pressure
  • Experience of managing in a collaborative team environment, delegating workloads and authorities
  • Knowledge of customer service techniques and principles
 
Responsibilities:
  • Developing, coordinating and implementing first-class application processing services
  • The achievement of all client led Service Level Agreements
  • Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
  • The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
  • Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
  • Ensuring the quality of customer service
  • Ensuring appropriate communication channels exist between the staff and customers
  • Keeping customers information confidential
  • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
  • Report to high management
ISO duties
  • Participate security related trainings
  • Attend ISMS Management Review Meetings
  • Participate and provide necessary support for the security internal audit
  • Within the scope supervised by this position to:
  • Implement and maintain security related procedures
  • Make sure the security related activities are assigned to designated employees
  • Make sure the security related requirements are well communicated and followed 
  • Report security incidents to security team and track the issues to closure

Only application thru emails will be considered : rectn2015@gmail.com
Job Details
Job Ref: EG01/2015
Start Date: 01/04/2015
Hours: Full Time
Location: Cairo, Egypt
Working Term: Permanent
Salary: 300000 USD
Application Deadline: 30/04/2015

How to apply for this job
Lebanese National Only. Only Application via emails will be considered
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