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Job Title: Support Engineer WEB RP
One of the greatest solution provider in electro mechanical field in Egypt is hiring now
Support Engineer
 Job location :Nasr City
Primary Responsibilities:
  • Provides front-line support to customers by answering calls and technical questions and assisting with basic configuration issues
  • Provides NOC monitoring and management services by maintaining the managed networks while working with the customer and service processes.
  • Conducts follow up analysis on unresolved customer issues or escalates matter to the next appropriate Tier Level of support
  • Provides general technical support including test and turn up of new equipment, network configuration and assists in network migrations
  • Creates, maintains and provides detailed customer service reports (CSR) on all problem conditions reported on monitoring sites, ensuring the accuracy and timeliness of the data is maintained
  • Implements procedures outlined in product change notices as required by customer specifications, including hardware and software upgrades or system adjustments
  • Serves as a customer liaison and may provide information or clarification on equipment operation and provisioning
  • May assist higher level engineers in the field to reproduce problems customers are experiencing in order to produce solutions
  • Must be available for first, second and third shift
  1. Qualifications:
  • Working knowledge of Ethernet, and data communications networks.
  • Working knowledge of Network Management and Monitoring systems
  • Hands-on or Classroom experience troubleshooting complex telecom and data com equipment and networks
  • Experience working with end-customers reporting.
  • Responsible for the continued enhancement of the remote monitoring and management capabilities
  • Provide support of all network activities, such as the coordination of change management and routine maintenance actions
  • Identify, coordinate and document preventive, proactive and corrective maintenance requirements
  • Responsible for testing and developing new elements of monitoring and analysis tools and the associated operational documentation.
  • Able to develop, document, and publish operational processes and procedures
  • Able to deal with concurrent issues effectively and work under a dynamic and high-pressure environment
  • Strong interpersonal and communication skills - written and verbal
  1. Required Qualifications:  
  • Bachelor’s degree in Computer Science / Information Technology or related field
  • 1- 2 year of progressive technical experience focusing on Networking and Desktop monitoring applications.
  • Strong background in networking (Firewalls, routers/, switches, network protocols, VPN, etc.)
  • Very Good Command of English.
Net Salary: 2000 EGP

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Job Details
Job Ref: SE
Start Date: 20/10/1014
Hours: Full Time
Location: Cairo, Egypt
Working Term: Contract
Salary: EGL 2000
Application Deadline: 20/11/2014
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